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Installing the app
Posted: 04 Dec 2014
by quadrelli
I'm currently trialing a sharepoint 365 2013 version of SharePoint and was wanting to try 'Forms Designer', but when I try to install the app I get the following message;
'Sorry, something went wrong with adding the app. Click to retry.'
Has anyone else encountered this and is there a way round it?
Thanks in advance
Re: Installing the app
Posted: 04 Dec 2014
by Dmitry Kozlov
It seems that you don't have enough persmissions. Are you installing it to sqevents.sharepoint.com? Please, make sure that you're site collection administrator.
Re: Installing the app
Posted: 05 Dec 2014
by quadrelli
I've set myself as a site collection administartor, but still getting the same message. I've been able to add apps like nintex forms and workflows without a problem.
Re: Installing the app
Posted: 05 Dec 2014
by Dmitry Kozlov
Have you tried to remove and add the app again?
Re: Installing the app
Posted: 05 Dec 2014
by quadrelli
Yes, I first of all tried the 'retry' option, that didn't work so removed and re-added the app and got the same message.
Re: Installing the app
Posted: 05 Dec 2014
by Dmitry Kozlov
Could you provide temporary access to your SharePoint Online with the site collection admin permissions? Or may we schedule a team viewer session? Please, send private information to
support@spform.com.
Re: Installing the app
Posted: 05 Dec 2014
by quadrelli
Hi, I've just sent you an email.
Thanks