How to capture the body of an incoming email?
Alex,
Thanks for the quick assistance on this. It is the body field/column in the "Comments" list inherent in Helpdesk. We see that you strip the markup away from the emails that go back and forth in the "Discussion" tab in a Ticket. We would like to do the same for the initial email that comes in and place that same verbiage in a new field that we will pull for billing purposes to our clients.
I have attached a snapshot of the "body" information we would like to extract into a field with markup language, basically only the text of the body itself.
Thanks for your help!
Thanks for the quick assistance on this. It is the body field/column in the "Comments" list inherent in Helpdesk. We see that you strip the markup away from the emails that go back and forth in the "Discussion" tab in a Ticket. We would like to do the same for the initial email that comes in and place that same verbiage in a new field that we will pull for billing purposes to our clients.
I have attached a snapshot of the "body" information we would like to extract into a field with markup language, basically only the text of the body itself.
Thanks for your help!
- Attachments
-
- Comments.JPG (79.84 KiB) Viewed 2187 times
Hi!
You can add an extra field to the comments list and strip HTML-tags in a flow with regular expressions.
Some helpful links about regular expressions:
https://javascript.info/regular-expressions
https://developer.mozilla.org/en-US/doc ... xpressions
You can add an extra field to the comments list and strip HTML-tags in a flow with regular expressions.
Some helpful links about regular expressions:
https://javascript.info/regular-expressions
https://developer.mozilla.org/en-US/doc ... xpressions
-
- Information
-
Who is online
Users browsing this forum: No registered users and 21 guests