How to capture the body of an incoming email?

[YumaIT]

We see that on an incoming email the Subject line verbiage is stored in the Title column of the Ticket list.

Can we take the initial email's body - without markup language - and store it in the Body field in the Ticket list or even in a new field?

[AlexZver]

Hi!

Could you please provide an example of your email's body?

[YumaIT]

Alex,

Thanks for the quick assistance on this. It is the body field/column in the "Comments" list inherent in Helpdesk. We see that you strip the markup away from the emails that go back and forth in the "Discussion" tab in a Ticket. We would like to do the same for the initial email that comes in and place that same verbiage in a new field that we will pull for billing purposes to our clients.

I have attached a snapshot of the "body" information we would like to extract into a field with markup language, basically only the text of the body itself.

Thanks for your help!

[AlexZver]

Hi!

You can add an extra field to the comments list and strip HTML-tags in a flow with regular expressions.

Some helpful links about regular expressions:
https://javascript.info/regular-expressions
https://developer.mozilla.org/en-US/doc ... xpressions