Unable to check license error

[vicks1985]

We are using SharePoint Form Designer in our SharePoint Online environment. I see we renewed our license for yearly subscription on Aug 09 202. From last one hour we are facing issue with all our forms. When I try to connect to Form Designer it give me error "Unable to check license error".

I have sent email to support but not reply. Need help with this at earliest. Most of the business application forms are down.

[Nikita Kurguzov]

Dear vicks1985,
We are currently experiencing issues with our backend services. We apologize for the inconvenience. Our team is working on the countermeasures to mitigate the impact on the services as soon as possible. We’ll let you know as soon as it’s fixed!

[vicks1985]

Thank you for the reply. We are using this forms in lot of our business applications. And due to this issue our quarter end activities are paused. Please try to fix it at earliest.

[Nikita Kurguzov]

Of course, we understand - whole team is on the job! Doing our best!

[justin.mitchell]

Nikita, can we get an update on this? Is there somewhere else we should be going for service health notifications?3

[vicks1985]

Could you please let us know the estimate time to fix this issue?

[Nikita Kurguzov]

Dear everyone,
The current issue is that Microsoft has blocked our main account due to a phishing report on one of our public web forms. The phishing issue was known, and we were taking measures to combat it, but it seems that Microsoft has taken matters into its own hands.

Unfortunately, all of our services were deeply integrated with the main account, and we didn't expect it to be completely blocked with no warning. We're currently transferring services to our reserve accounts (this will take time), and we're also contacting Microsoft's support to resolve the matter with the main account. As soon as there is any progress - we'll let you know!

e3b285ee646c5b74beba57b0dbbe0de9f355b628.png (29.14 KiB) Viewed 43021 times

If you can, please, contact Microsoft on this matter - this might speed up the process!

You can ask to re-evaluate and enable our Azure subscription as it contains business critical services: 92bdd511-0d24-49e1-a22f-21613cb66249

Azure Support Request ID:
2203290050002386

[vicks1985]

Any update? Still having issues. Estimate time to fix?

[Jaydius]

Its currently crippling both our clients and our own business with the outage. An estimated time this will be resolved would be appreciated.

Also, are measures being put in place to ensure this wont happen again in the future? With the substantial integration of Plumsail products in our SharePoint site, these outages are very costly to us.

[vicks1985]

This issue has stopped all our business functioning. All our sales order processing has stopped and it is quarter end. This is going to be very costly for us. We need to get this issue resolved soon. Please let us know what will be the estimate time to get this fixed.